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Talk to the people who build the app

Somix is small enough that support is not a department. Whatever you write goes to the same inbox, and a person answers it within one business day.

A myshopify.com address or your own domain. It saves a round trip on anything about a widget.

What you expected, and what happened instead, is the fastest thing to read.

This opens your own email app with the message ready to send, rather than sending it from here. Prefer to write it yourself? support@somixlab.com.

Before you write

If a widget is not appearing, the answer is one of seven things and the troubleshooting page lists them in the order they go wrong. It is quicker than waiting for us, and it is the first thing we would check ourselves.

What to tell us

Three things turn a reply into a fix, and leaving them out usually costs a day each way:

  • Your store address

    We cannot look at a theme we cannot name. Your myshopify.com address or your own domain is enough.

  • Which widget, and where

    The name you gave it in the app, and the page it should be on. Two widgets on one store rarely fail for the same reason.

  • What you expected, and what happened

    A screenshot of the page beats a description of it, and both beat a report that something is not working.

Anything else

Partnerships, press, an integration you would like to see, or a feature no app of ours has yet: it all goes to the same address, and it is genuinely how we decide what to build next. We would rather hear that something is missing than watch you uninstall.

Email
support@somixlab.com
Reply time
Within one business day
Company
Somix Lab · somixlab.com